Exploration of the Leadership Attributes and Methods Found to Be Associated with Successful Lean System Deployments in Acute Care Hospitals

Airica D. Steed, Olivet Nazarene University

Ed.D. dissertation completed in 2011 for Olivet Nazarene University.

Abstract

This study was an exploration of leadership and its relevant association with successful lean system deployments in acute care hospitals. This research investigated the leadership attributes and methods that have been found associated with successful and sustainable lean system transformation efforts. This research employed an exploratory qualitative research design encompassing a preliminary research questionnaire and telephonic interviews of 25 healthcare leaders in eight acute care hospital organizations across the United States (U.S.). The results from this study identified the need to have a strong combination of personal characteristics, learned behaviors and systems, strategies, tools, and tactics that evolved into a starting adaptable framework for healthcare leaders to leverage when starting their own respective lean system transformational change journeys.