Date of Award

5-2016

Degree Type

Dissertation

Degree Name

Doctor of Education (EdD)

Department

Education

First Advisor

H. Stanton Tuttle

Second Advisor

Ray E. Bower

Third Advisor

H. Stanton Tuttle

Scholarship Domain(s)

Scholarship of Discovery, Scholarship of Teaching and Learning

Abstract

Patient satisfaction is an important part of a patient’s healthcare experience and has been researched extensively. Physician Assistants (PAs) have become a resource to provide healthcare services to patients in the United States and internationally. The purpose of the current study was to measure patient satisfaction levels with care provided by PAs in an orthopedic clinic, in order to find ways of improving patient satisfaction levels. A patient satisfaction survey was distributed to patients receiving care from PAs in a Midwestern orthopedic clinic. Data analyses determined levels of patient satisfaction for patients receiving care from PAs. The results from the study indicated a high level of overall patient satisfaction for patients receiving care from PAs in an orthopedic clinic. The time patients spend waiting to receive care from a PA, the technical quality of the PA, and the interpersonal manner of the PA all positively influenced the overall level of patient satisfaction. Patients who were middle age (age 45-64) and older (age 65 and older) were most satisfied with the care provided by PAs in an orthopedic clinic. The majority of patients (n = 60) were not willing to wait a longer period of time in order to receive care from a physician, rather than a PA.

Comments

Ed.D. dissertation completed in 2016 for Olivet Nazarene University.

Creative Commons License

Creative Commons Attribution 4.0 License
This work is licensed under a Creative Commons Attribution 4.0 License.

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Orthopedics Commons

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