The Impact of an Onboarding Program on Employee Outcomes at the Community Mental Health Council (CMHC): Did the Organization Benefit from an Enhanced Workforce?

Gia Buckner-Hayden, Olivet Nazarene University

Ed.D. dissertation completed in 2012 for Olivet Nazarene University.


The Community Mental Health Council (The Council) helps individuals and families challenged with mental illness. The Council began to experience a growth rate that could not be managed utilizing their current service delivery model. Between 2000 and 2005 they implemented an onboarding program to support the implementation of a new team-based service delivery model. Definitive data regarding the program’s success was needed to inform the organizations decision to re-institute the program. The Kirkpatrick training model adapted by Adelsberg and Trolley (1999) for a business context, was used to evaluate the onboarding program. Of the 15 success indicators, 13 were favorable for the reinstatement of the program.