Date of Award


Degree Type


Degree Name

Doctor of Education (EdD)


Educational Leadership

First Advisor

Dianne M. Dawson Daniels

Second Advisor

Jeffrey W. Williamson

Third Advisor

H. Stanton Tuttle

Scholarship Domain(s)

Scholarship of Discovery, Scholarship of Interdisciplinary Integration, Scholarship of Teaching and Learning


This study addressed the student support service needs of non-traditional undergraduate students at University D. An analysis of student satisfaction survey results from 2012 – 2014 allowed for a longitudinal comparison of the data for commonalities and potential relationships. The results indicated that importance ratings did not vary greatly from year-to-year, while satisfaction ratings variation ranged from .05 to .89. Further, the relationship between importance and satisfaction ratings were deemed positive and statistically significant but the relationships were found to be mainly moderate or weak. Cronbach’s α was not obtained beyond the level recommended of .70 or above in order to establish an adequate level of internal consistency.


Ed.D. dissertation completed in 2016 for Olivet Nazarene University.

Creative Commons License

Creative Commons Attribution 4.0 License
This work is licensed under a Creative Commons Attribution 4.0 License.